Frequently Asked Questions

Please show your ID to the delivery associate or at pick up station. We accept Voters Card, Driver's License, Work ID or your Passport
Yes. Please ensure your representative has the tracking number and a signed copy of your ID.
Yes. We will refund you 100% of the cost of the item plus your shipping fee . Our customer service agent will contact you within 3 business days to initiate a refund. To find out more about our return and refund policy, click Refund & Return
You can cancel your order by contacting our Customer Care here. Give the Customer Service representative your order number Representative search for your order and cancels some or all of the order.
Yes. We are committed to offering our valued customers only quality goods. We are a pro Nigeria marketplace, which means that we encourage and support made in Nigeria products. However we do our due diligence to ensure that every product listed on Online Market Nigeria meets our quality control standard, to ensure good value for money. Our partners are industry leaders such as Olam group, Zartech farms, Top feeds and Skretting, Grand Cereal and Oil et.c. If you ever have any questions regarding our products please contact our quality control team here Contact
You can choose from the different payment methods available on Online Market Nigeria. Please find below the list of available payment methods: Paystack enables direct payment from all banks in Nigeria. Credit and Debit Card Paypal Access bank Account name: Asemota Group Account number: 0774553786 You can find the payment options during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.
Our aim is always to make sure that all items in an order is shipped at once and delivered at the same time. However in very rare cases there may be a day or two days delay. If an item will not be shipped or received at the same time, you will be informed.
No, you don't need an existing account to shop with us, just fill in your name, email, address and payment information to enable payment for purchases. Better still you can sign up within one minute, to view your business activities on Online Market Nigeria.
Shopping on Online Market Nigeria is easy! Once you have found the product you want to buy, just follow the steps below: Click on 'Buy Now' to add this product to your cart Click on 'Cart' in the top right corner Register an account or Login into your existing account by entering your Email and password Enter your shipping/billing information, ensuring your address is complete and accurate Choose your preferred payment option Click on 'Confirm order' to complete your order Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.
Step 1. Call the costumer care contact number Step2. State your order number Step 3. State items to be returned and reasons for return Step4. Depending on reasons for return shipping cost may or may not apply.
There are no hidden costs or charges when you order from Online Market Nigeria. All costs are 100% visible at the end of the checkout process.
We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number on Track Now